I’m not sure where I went wrong. I actually just checked my other software and the only one that seems to be running correctly is premiere pro. I’ve tried uninstalling and reinstalling the apps as well as using firewalls to block outgoin information. Anyone have any ideas on what to do?
This issue can be caused by a variety of factors and is not necessarily related to the use of GenP.
You haven’t mentioned which GenP version you are using or which versions of the apps are installed, particularly Photoshop, so it’s difficult to determine the exact cause and any conclusions at this point would be speculative.
If you are using the GenP method, the problem could stem from incomplete or improper patching. This may be due to either Photoshop itself not being patched correctly or GenP being outdated and therefore incompatible with your installed app versions.
In some cases, incomplete patching can cause certain features, such as saving or exporting, to be disabled. However, since your issue occurs before file creation, this may point to a different underlying cause.
Additionally, if you are currently trying to run Photoshop
v27.2, there are known issues with that version listed on the Compatibility List. At the moment,v27.1is the stable version, so rolling back may resolve the issue.If this is not related to patching, then the cause may be application- or system-level. Potential factors include corrupted preferences, permission issues, conflicts with security software, or system components interfering with Adobe services, particularly if other Adobe applications are also affected.
That said, this is not an additional Adobe support channel. For more in-depth assistance with in-app issues, you may want to post on the Photoshop Subreddit or search the Adobe Community forums for similar cases.
